01Before you are quoted
Nothing has been charged, so there is nothing to refund. You can abandon a request at any point before accepting a quote and it costs you nothing.
02After you have paid, before we have filed
Tell us and we will cancel and credit the full professional fee back to your wallet, usually the same day.
Any government fee already paid to a department on your behalf cannot be recovered by us, because the department has it. We will tell you the exact amount before it is paid.
03After we have filed
The professional fee is for the work of preparing and filing, which has been done, so it is not ordinarily refundable at this point.
If the filing fails because of an error on our side, we correct it at no charge, or refund the professional fee in full if it cannot be corrected.
If a department rejects the application on grounds we could not have prevented — a discretionary refusal, a change in rules mid-application — we will tell you plainly, and we will not charge again to re-file the same application.
04If we cannot proceed
If we close a filing because it cannot go ahead, every rupee taken for it is credited back to your wallet in the same action that closes the order. You will see it on your statement as a credit against that order reference.
You never have to ask for this and there is no processing period.
05Wallet balance
Balance in your LAWFIC wallet is prepaid credit for LAWFIC services. It does not expire, we do not charge to hold it, and it cannot be transferred to another person or withdrawn to a bank account. See the Wallet Terms.
06How to raise a refund
Open the filing in your account and use the contact route shown there, or write to our support address. We acknowledge within 48 hours and resolve within one month, as the Consumer Protection (E-Commerce) Rules 2020 require.
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